Privacy Policy

Welcome to www.drpratibhavijay.care (“Website”, “Platform”, “we”, “our”, or “us”), operated by Dr. Pratibha Vijay, Jaipur, Rajasthan, India.

Your privacy, emotional safety, and trust are important to us. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our Website, book counselling services, communicate with us, or use related wellness services.

By using this Website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT
We may collect personal and non-personal information including:
Personal Information

• Full name
• Email address
• Phone number
• Age or date of birth
• Gender (where voluntarily provided)
• Appointment details
• Communication history
• Billing and payment details
• Information voluntarily shared during counselling inquiries

Sensitive Information
Users may voluntarily share emotional, relationship, or mental wellness concerns while seeking counselling support.
Such information is treated with reasonable sensitivity and confidentiality.

Technical Information
We may automatically collect:

• IP address
• Device information
• Browser type
• Website usage patterns
• Cookies and analytics data
• Session and log information

2. HOW WE USE YOUR INFORMATION
Your information may be used for:

• appointment scheduling and management;
• communication regarding counselling sessions;
• payment processing;
• customer support;
• improving Website functionality;
• maintaining service quality;
• legal and compliance obligations;
• sending service-related updates;
• responding to inquiries.

We may also use anonymized or aggregated information for analytics and service improvement purposes.

3. CONFIDENTIALITY OF COUNSELLING INFORMATION
We understand the sensitive nature of counselling-related communication.
Information shared during counselling interactions is handled with professional sensitivity. However, confidentiality may be limited where disclosure becomes necessary:

• to comply with applicable laws;
• to prevent imminent harm;
• in response to court orders or legal obligations;
• where abuse reporting obligations arise;
• where public safety concerns exist.

We do not guarantee absolute confidentiality for digital communication systems.

4. PAYMENTS
Payments are processed through secure third-party payment providers.
We do not store complete debit card, credit card, or banking details on our servers.
Users are advised to review the privacy policies of payment service providers separately.

5. COOKIES & ANALYTICS
The Website may use cookies and similar technologies to:

• improve user experience;
• understand Website traffic;
• analyze usage patterns;
• enhance Website functionality.

Users may disable cookies through browser settings; however, some Website features may not function properly.

6. SHARING OF INFORMATION
We do not sell or rent personal information.
Information may be shared only:

• with authorized service providers;
• payment processors;
• hosting or technical support providers;
• legal authorities where required by law;
• professional advisors where necessary.

Third-party providers are expected to maintain reasonable security and confidentiality practices.

7. DATA SECURITY
We implement reasonable technical and organizational safeguards to protect user information.
However, no online platform or electronic transmission system can guarantee absolute security.
Users acknowledge the inherent risks associated with internet-based communication and digital data storage.

8. DATA RETENTION
We may retain personal information for:

• appointment management;
• legal compliance;
• dispute resolution;
• record-keeping purposes;
• service continuity.

Retention duration may vary depending on applicable legal, operational, or professional requirements.

9. USER RIGHTS
Subject to applicable laws, users may request:

• access to personal information;
• correction of inaccurate information;
• deletion of certain information;
• withdrawal of consent where applicable.

Such requests may be subject to legal, professional, or operational limitations.

10. THIRD-PARTY LINKS
The Website may contain links to third-party platforms or services.
We are not responsible for the privacy practices, content, or policies of external websites.
Users are encouraged to review third-party privacy policies separately.

11. CHILDREN’S PRIVACY
This Website is not intentionally directed toward children under 18 years of age without parental or guardian involvement.
Where legally applicable, minors should use services only with parental or guardian consent.

12. CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be published on the Website with revised effective dates.
Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy.

13. CONTACT INFORMATION
For privacy-related concerns or requests, please contact:
Dr. Pratibha Vijay
Website: www.drpratibhavijay.care
Email: drpratibhavijay@gmail.com
Location: Jaipur, Rajasthan, India

 

REFUND POLICY

This Refund Policy governs cancellations, rescheduling requests, refunds, and payment-related matters for counselling services booked through www.drpratibhavijay.care.
By booking any service through the Website, users acknowledge and agree to this Refund Policy.

1. APPOINTMENT BOOKINGS
Counselling appointments are scheduled against reserved professional time slots.
Users are requested to book appointments carefully and ensure availability before confirming payment.

2. RESCHEDULING POLICY
Appointments may be rescheduled subject to:

• reasonable prior notice;
• counsellor availability;
• operational feasibility.

Repeated rescheduling requests may be restricted at our discretion.

3. LATE ARRIVAL
If a user joins late for a scheduled session:

• session duration may be shortened accordingly;
• the session may still conclude at the originally scheduled end time;
• additional extension may not be guaranteed.

4. MISSED APPOINTMENTS
Failure to attend a scheduled session without prior notice may be treated as a missed appointment.
Missed appointments are generally non-refundable.

5. REFUND ELIGIBILITY
Refunds, where applicable, may be considered under limited circumstances including:

• duplicate payment;
• technical payment errors;
• inability to provide scheduled services due to our operational issues;
• exceptional circumstances reviewed at our discretion.

Refund approval shall remain solely at our discretion.

6. NON-REFUNDABLE SITUATIONS
Refunds may not be provided where:

• the session has already been conducted;
• the user fails to attend the appointment;
• dissatisfaction arises from unmet personal expectations;
• repeated cancellations occur;
• services are misused;
• policy violations occur.

Counselling outcomes are subjective and cannot be guaranteed.

7. PAYMENT GATEWAY DELAYS
Refund timelines may vary depending on:

• banking systems;
• payment gateways;
• card issuers;
• financial institutions.

We are not responsible for delays caused by third-party payment providers.

8. CANCELLATION RIGHTS
We reserve the right to cancel or refuse appointments in cases involving:

• abusive behaviour;
• inappropriate conduct;
• safety concerns;
• policy violations;
• operational limitations;
• false information.

Where applicable, suitable alternatives or refunds may be considered.

9. CONTACT FOR REFUND REQUESTS
For refund-related queries, please contact:
Dr. Pratibha Vijay
Website: www.drpratibhavijay.care
Email: drpratibhavijay@gmail.com

 

WEBSITE DISCLAIMER

The information, counselling guidance, wellness content, blogs, videos, educational material, social media content, and resources available on www.drpratibhavijay.care are intended solely for informational, educational, emotional wellness, and awareness purposes.
By using this Website, you acknowledge and agree to the following disclaimers.

1. NO MEDICAL OR PSYCHIATRIC ADVICE
The content available on this Website does not constitute:

• medical advice;
• psychiatric diagnosis;
• prescription guidance;
• emergency treatment;
• hospitalization services;
• crisis intervention.

The Website and its services are intended for counselling support and emotional wellness guidance only.
Users should seek qualified medical or psychiatric professionals where clinically necessary.

2. NO GUARANTEE OF OUTCOMES
Emotional wellness, relationship healing, behavioural change, and personal growth depend upon numerous personal and situational factors.
Accordingly, we do not guarantee:

• therapeutic outcomes;
• emotional recovery;
• relationship reconciliation;
• behavioural change;
• cure or diagnosis of any condition.

Every individual’s experience may differ.

3. WEBSITE CONTENT DISCLAIMER
Articles, blogs, educational videos, wellness posts, relationship guidance, and self-help resources are general informational content.
Such content should not be treated as individualized professional advice.
Users should independently evaluate information and seek professional consultation where appropriate.

4. ONLINE SESSION LIMITATIONS
Online counselling services may involve limitations including:

• internet disruptions;
• reduced non-verbal communication;
• technical interruptions;
• privacy risks associated with digital communication.

We are not responsible for technical issues beyond reasonable control.

5. THIRD-PARTY SERVICES
The Website may rely upon third-party platforms including payment gateways, hosting providers, communication systems, and video conferencing services.
We are not liable for failures, downtime, interruptions, or issues caused by third-party systems.

6. PERSONAL RESPONSIBILITY
Users are solely responsible for:

• personal decisions;
• actions taken based on Website content;
• interpretation of counselling discussions;
• seeking emergency or medical assistance where required.

Use of this Website is at the user’s own discretion and risk.

7. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, Dr. Pratibha Vijay and associated representatives shall not be liable for:

• indirect losses;
• emotional interpretation of content;
• independent decisions made by users;
• service interruptions;
• technical failures;
• dissatisfaction with counselling outcomes.

8. CONTACT INFORMATION
For questions regarding this Disclaimer, please contact:
Dr. Pratibha Vijay
Website: www.drpratibhavijay.care
Email: drpratibhavijay@gmail.com

 

CRISIS SUPPORT DISCLAIMER

IMPORTANT NOTICE

The services provided through www.drpratibhavijay.care are intended for emotional wellness support, counselling guidance, and relationship wellbeing purposes only.
This Website is NOT an emergency response, suicide prevention, crisis intervention, psychiatric emergency, or medical emergency service.
If you are currently experiencing:

• suicidal thoughts,
• self-harm urges,
• immediate danger to yourself or others,
• severe psychiatric distress,
• panic requiring urgent medical attention,
• hallucinations,
• violent behaviour,
• emotional crisis requiring immediate intervention,

please immediately contact:

• local emergency services,
• a licensed psychiatrist,
• a nearby hospital,
• suicide prevention helplines,
• local crisis support services,
• trusted family members or emergency contacts.

Do not rely solely on this Website, email communication, appointment requests, or delayed responses during emergency situations.
Online counselling and scheduled sessions may not be suitable for acute psychiatric emergencies or crisis situations requiring immediate intervention.
By using this Website, you acknowledge and accept that:

• emergency monitoring is not provided;
• real-time crisis intervention is not guaranteed;
• delayed communication may occur;
• online counselling has limitations during emergencies.

If you believe there is an immediate risk to life or safety, please contact emergency services immediately.

Emergency assistance should always be sought from appropriate local authorities or emergency healthcare providers.