TERMS OF USAGE/
SERVICE

Welcome to www.drpratibhavijay.care ("Website", "Platform", "we", "our", or "us"), operated by Dr. Pratibha Vijay, Jaipur, Rajasthan, India.

These Terms of Use (“Terms”) govern your access to and use of this Website, including all counselling services, appointment booking systems, educational content, communication channels, and related wellness services provided through the Platform.

By accessing or using this Website in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Refund Policy, and any other policies published on the Website.

If you do not agree with these Terms, please discontinue use of the Website immediately.

1. ABOUT THE WEBSITE
This Website provides emotional wellness and relationship counselling support services along with educational and awareness-based mental wellness resources.
Services available through the Platform may include:

Online counselling sessions
Video and audio consultations
In-person appointments
Relationship and emotional wellness guidance
Wellness blogs and educational content
Self-help resources
Appointment scheduling and payment facilities
Communication related to counselling services

The Website is intended to support emotional wellbeing, personal growth, self-awareness, and healthier interpersonal relationships.

2. PROFESSIONAL DISCLAIMER
The services and content available on this Website are intended for counselling support, emotional wellness guidance, psycho-educational awareness, and relationship wellbeing purposes only.
Nothing on this Website should be interpreted as:

emergency psychiatric care;
medical treatment;
psychiatric diagnosis;
prescription advice;
hospitalization services;
crisis intervention;
legal advice.

The information shared through counselling sessions, blogs, videos, social media content, articles, or educational resources is general in nature and may not be suitable for every individual or situation.
Emergency Situations
If you are experiencing:

suicidal thoughts,
self-harm thoughts,
psychiatric emergency,
immediate danger to yourself or others,
severe emotional breakdown,

please immediately contact emergency services, a licensed psychiatrist, nearby hospital, or local crisis support service.
This Platform is not an emergency response or crisis-management service.

3. ELIGIBILITY
By using this Website, you confirm that:

you are at least 18 years old; OR
you are using the services under supervision or consent of a parent/legal guardian where legally applicable;
the information you provide is accurate and truthful;
you are legally capable of entering binding agreements under applicable law.

We reserve the right to refuse access or discontinue services if eligibility requirements are not met.

4. APPOINTMENTS & BOOKINGS
Users may book counselling sessions through the Website subject to availability.
Booking may involve:

selecting session format;
choosing available appointment slots;
submitting personal information;
making payment;
receiving booking confirmation.

Appointments are considered confirmed only after successful payment and system confirmation.
We reserve the right to reschedule, decline, or cancel appointments where necessary.

5. ONLINE SESSION CONDITIONS
For online consultations, users are responsible for:

maintaining stable internet connectivity;
using a functioning device and communication platform;
ensuring privacy during sessions;
joining sessions on time.

Recording counselling sessions without prior written consent is strictly prohibited.
We are not responsible for interruptions caused by:

internet failure,
software malfunction,
power outages,
third-party technical issues,
device-related problems.

6. PAYMENTS
All paid services shall be charged at the rates displayed on the Website at the time of booking unless otherwise stated.
By making payment, you agree that:

fees are clearly disclosed before payment;
payments are processed through secure third-party payment providers;
applicable taxes may be included where required;
payment does not guarantee any specific counselling outcome.

We do not store complete debit/credit card details on our servers.

7. CANCELLATION, RESCHEDULING & REFUNDS
Because counselling services involve reserved professional time, the following policies apply.

Rescheduling - Appointments may be rescheduled with prior notice and subject to availability.
Late Arrival - If a user joins late, the session duration may be reduced accordingly.
Missed Sessions - Failure to attend a scheduled appointment without sufficient notice may be treated as a missed session.
Refunds - Refunds, where applicable, shall be governed by the Website’s Refund Policy.
We reserve the right to refuse refunds in cases involving:

repeated cancellations,
misuse of services,
abusive conduct,
policy violations,
fraudulent disputes.

8. NO GUARANTEE OF RESULTS
Emotional wellness, relationship improvement, behavioural change, and personal growth depend on numerous personal, psychological, and situational factors.
Accordingly, we do not guarantee:

emotional recovery within a fixed timeline;
relationship reconciliation;
behavioural change in any individual;
guaranteed therapeutic outcomes;
diagnosis or cure of any condition.

Counselling is a collaborative process, and results vary for each individual.

9. USER RESPONSIBILITIES
By using the Website, you agree to:

provide accurate information;
behave respectfully;
avoid abusive or unlawful conduct;
not misuse counselling services;
maintain confidentiality of login details;
avoid disrupting Website functionality.

You must not:

impersonate another person;
upload harmful or malicious content;
attempt unauthorized access;
engage in threatening, defamatory, or fraudulent behaviour.

Violation of these Terms may result in suspension or termination of access.

10. PRIVACY & CONFIDENTIALITY
We value user privacy and emotional safety.
Personal information collected through the Website is handled in accordance with our Privacy Policy and applicable laws.
While counselling interactions are treated with sensitivity and confidentiality, disclosure may occur where legally required, including situations involving:

imminent risk of harm,
abuse reporting obligations,
court orders,
legal investigations,
public safety concerns.

No online system can guarantee absolute security of digital communication or data transmission.

11. WEBSITE CONTENT DISCLAIMER
All content available on the Website, including:

blogs,
articles,
videos,
wellness guidance,
educational material,
relationship resources,
social media content,
downloadable resources,

is intended solely for informational and educational purposes.
Such content should not be treated as personalized medical, psychiatric, legal, or emergency advice.
Users should seek qualified professional assistance where clinically or legally necessary.

12. INTELLECTUAL PROPERTY
All Website content, branding, designs, text, graphics, counselling materials, educational resources, videos, logos, and digital assets are the intellectual property of Dr. Pratibha Vijay unless otherwise stated.
Users may not, without prior written permission:

reproduce,
republish,
modify,
distribute,
commercially exploit,
copy or reuse Website content.

Unauthorized use may result in legal action.

13. THIRD-PARTY SERVICES
The Website may use independent third-party providers for:

payment processing,
video conferencing,
analytics,
hosting,
communication systems,
appointment scheduling.

We are not responsible for failures, interruptions, or issues arising from third-party services beyond our reasonable control.
Third-party platforms may also be governed by their own terms and privacy policies.

14. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, Dr. Pratibha Vijay and associated representatives shall not be liable for:

indirect or consequential losses;
emotional interpretation of content;
independent user decisions;
dissatisfaction with counselling outcomes;
missed communications;
technical interruptions;
payment gateway failures;
internet or software disruptions;
third-party platform issues.

Use of this Website and its services is at the user’s own discretion and risk.

15. TERMINATION OF ACCESS
We reserve the right to suspend or terminate access to the Website or services without prior notice where users:

violate these Terms;
misuse counselling services;
engage in abusive behaviour;
threaten safety;
provide false information;
engage in unlawful activity.

16. FORCE MAJEURE
We shall not be responsible for delays or inability to provide services due to circumstances beyond reasonable control, including:

internet outages,
natural disasters,
illness,
government restrictions,
cybersecurity incidents,
emergencies,
power failures,
technical breakdowns.

17. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from use of the Website or services shall be subject to the exclusive jurisdiction of the competent courts of Jaipur, Rajasthan, India.

18. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time without prior notice.
Updated versions will be published on the Website.
Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

19. CONTACT INFORMATION
For questions regarding these Terms or Website services, please contact:

Dr. Pratibha Vijay
Website: www.drpratibhavijay.care
Email: drpratibhavijay@gmail.com
Location: Jaipur, Rajasthan, India

TERMS OF USAGE/ SERVICE

TERMS OF USAGE/
SERVICE